We hope you love your Belhaven Botanicals products as much as we loved making them. However, if something isn’t quite right, here’s how we can help:
Cancelling Your Order
Customers have the legal right to cancel their order within 14 days of receiving their items. This applies to all standard, non-personalised products.
To cancel your order or arrange a return, please contact us within 14 days of delivery. We will guide you through the next steps.
Returns
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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It must be in resalable condition
We are unable to accept returns of products that have been used, opened, or damaged after delivery. For hygiene and quality reasons, we cannot accept returns of any candles that have been lit or unsealed.
Return Shipping
Customers are responsible for the return shipping cost unless the item is faulty or damaged on arrival.
We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 14 days of receipt of the return or proof of return.
Refunds will include the cost of the item and the original standard delivery charge (if paid). We do not refund upgraded delivery options.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include your order number and a photo of the issue. We’ll resolve this as quickly as possible.
